Student Success Score

OFTC uses the Student Success Score to help our retention team see when a student might benefit from extra support. If you receive a call or email, you can ask what prompted it and talk about what would help.

Why did OFTC contact me?

Our retention team may reach out when something in your academic record suggests it’s a good time to check in. For example, the team may notice:

• Your overall grade point average (GPA) or last term’s GPA fell below a certain level.
• You completed a smaller share of the credit hours you attempted.
• The team received more than one academic alert about your progress.
• You can ask which of these, or what other concern, prompted your message. You can also tell the team what’s going well or where you’re having trouble.

What should I do if I get a call or email?

We encourage you to reply to the email or return the call. If you’re unsure what to say, try asking, “What prompted you to reach out, and what should I do next?”

A team member may suggest a meeting. You can talk about what’s getting in the way and choose a next step together. That might mean finding a tutor, making a study plan, or connecting with another office.

How can I find out more about my score?

If you want to know whether you have a score or what information went into it, contact the retention team below. A team member can explain which parts of your academic record raised a concern and answer questions about your progress.

What if something looks wrong or my situation has changed?

Tell the team which detail seems wrong or what has changed since you received the message. For example, you may have already spoken with your instructor about the issue. Sharing that update helps the team understand what you need now.

Does the score affect my financial aid, registration, or academic standing?

No. The score itself does not determine your financial aid, registration, or academic standing. Your grades and the share of credits you complete can matter separately under college policies.

If you’re concerned about your aid or your ability to register, tell the retention team. They can connect you with the office that handles your question.

Can I ask for help if no one has contacted me?

Yes. You can ask for help at any time. If you’re falling behind, thinking about withdrawing, or worried about paying for college, reach out. You can start with a simple question like, “I’m having trouble keeping up in class. Who can help?”